Pluno

Pluno was born from a real-world problem: customer support was broken. Founders Alex and Korbi, AI engineers with deep SaaS experience, saw first-hand how support teams struggled with scaling queries, inefficient ticket escalation, and lack of clarity between tools like Zendesk and Jira. The result was frustration—for customers and support teams alike. So in 2021, they left their jobs, built a prototype named AwesomeQA, and began transforming customer support from the ground up.

That early experiment has grown into what is now known as Pluno, a sophisticated AI platform that doesn’t just automate conversations—it resolves issues by understanding, adapting, and learning. At the heart of Pluno is its Escalation Copilot, a workflow-centric AI assistant that knows when to escalate tickets, how to fill in missing context, and how to route information between teams—without ever dropping the ball. Pluno isn't just deflection; it's support orchestration.

Unlike traditional AI tools, Pluno integrates directly with your existing stack. Whether you use Zendesk, Intercom, Salesforce, Slack, or Jira, Pluno sits within your workflows. From one-click escalations with auto-filled templates to AI-driven SLA tracking and multilingual support, every element is designed to enhance—not replace—your support team. And because it constantly updates itself from tickets, changelogs, and Slack threads, your knowledge base is always fresh, accurate, and complete.

Pluno also shines where most other tools fail: in context retention and human-like interaction. Every customer ticket carries unique intent and nuance. Pluno captures these subtleties, filters out irrelevant details, and responds with empathy and clarity—earning a 2.3× higher empathy score than generic bots in evaluations. Meanwhile, it reduces customer effort by up to 55%, helping agents focus only on what requires human input.

Competitors like Intercom, Zendesk’s native bots, and Freshdesk offer basic AI chat functionality, but few match Pluno’s ability to connect knowledge across platforms, escalate intelligently, and align its tone with your brand. It goes beyond AI response—it becomes a collaborative digital teammate embedded into your support ops.

Used by trusted brands like Dune, dYdX, and more, Pluno continues to gain traction with teams that want smarter, faster support without increasing headcount. Whether you're a startup looking to scale efficiently or an enterprise trying to cut down on resolution time, Pluno offers the infrastructure to elevate your customer experience.

Pluno delivers powerful AI-enhanced support features that transform how SaaS teams operate:

• Context-Aware AI: Responds based on user history, ticket metadata, and past interactions—ensuring accurate, empathetic responses.
• Escalation Copilot: Seamlessly moves tickets from Zendesk to Jira or Slack using one-click templates—maintaining context across tools.
• Real-Time Updates: Automatically syncs updates across systems so customers, agents, and engineering are always aligned.
• Multilingual Support: Instantly detects customer language and translates replies across your global user base.
• Smart SLA Management: AI-powered SLA nudging ensures deadlines are met and follow-ups are never forgotten.
• Auto Ticket Summaries: Gives agents quick overviews with knowledge gaps highlighted—no need to dig through chat logs.
• Live Knowledge Updates: Learns from tickets, commits, and Slack to evolve your support content in real time.
• Seamless Integrations: Works out of the box with Zendesk, Slack, Jira, and more—no overhaul required.

Getting started with Pluno is simple, fast, and completely frictionless:

• Visit the Website: Go to pluno.ai and click on “Get a Free Simulation” to experience Pluno in your own workflows.
• Install the Integration: From the Zendesk Marketplace, install Pluno and connect it with your Slack or Jira instance.
• Run Your Free Simulation: Test Pluno in parallel with your current tools. Compare real answers, response times, and issue resolution side-by-side.
• Customize with Onboarding: Work with the Pluno team to tailor the AI agent to your tone, product, and escalation flow—just like you would onboard a human agent.
• Launch AI Workflows: Set up escalation templates, SLA rules, and knowledge base integrations—all in plain language.
• Scale with Confidence: Start deflecting repetitive tickets, automating escalations, and improving CSAT with no added overhead.
• Need Help? Reach out directly or explore Pluno’s resource center and blog on pluno.ai for updates, support articles, and best practices.